Privacy Policy

Call-It-Done LLC · Last updated: May 2026

1. Introduction

Call-It-Done LLC ("Call-It-Done," "we," "us," or "our") provides a residential home services platform operating in California. This Privacy Policy explains how we collect, use, store, and protect your personal information, and describes your rights under California law including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).

2. Information We Collect

Information you provide directly:

  • Name
  • Phone number
  • Property address
  • Email address
  • Service type and description
  • Photos of your property or job site (sent via MMS)
  • Appointment preferences

Information collected automatically:

  • Message content and timestamps from SMS conversations
  • Job status and service history

We do not collect payment information, Social Security numbers, or government ID.

3. How We Use Your Information

  • Respond to your service inquiry and scope your job
  • Schedule and confirm appointments with service providers
  • Send appointment reminders and follow-up communications
  • Maintain a record of your service history
  • Improve the accuracy and quality of our automated assistant
  • Comply with legal obligations

4. How We Share Your Information

Service providers (subcontractors): When an appointment is confirmed, your name, property address, service description, appointment time, and any photos you submitted are shared with the assigned subcontractor solely for the purpose of performing the requested work. Subcontractors do not receive your phone number until a job is confirmed.

Third-party service providers: We use the following services, each contractually bound to protect your data: Twilio (SMS delivery), Neon (database), Vercel (hosting and photo storage), HubSpot (CRM), Google (scheduling), Anthropic (automated assistant).

Legal requirements: We may disclose your information if required by law, court order, or government authority.

We do not sell your personal information. We do not share your information with third parties for their own marketing purposes.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations, typically no longer than 3 years after your last interaction. Photos are retained for the duration of your service relationship and deleted upon request.

6. Data Security

We use industry-standard security measures including encrypted data transmission (TLS), access controls, and secure cloud infrastructure. No method of transmission or storage is 100% secure.

7. Your California Privacy Rights (CCPA / CPRA)

To exercise any of these rights, contact us at rblopeziv@gmail.com. We will respond within 45 days as required by law.

  • Right to Know — Request a copy of the personal information we have collected about you in the past 12 months.
  • Right to Delete — Request that we delete your personal information, subject to certain legal exceptions.
  • Right to Correct — Request correction of inaccurate personal information.
  • Right to Opt Out of Sale or Sharing — We do not sell or share personal information for cross-context behavioral advertising.
  • Right to Non-Discrimination — We will not discriminate against you for exercising any privacy rights.

To exercise any of these rights, contact us at rblopeziv@gmail.com.

8. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from minors. Contact us immediately if you believe we have done so.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted at this URL with a revised "Last updated" date.

10. Contact Us

Call-It-Done LLC
Email: rblopeziv@gmail.com
Phone: (833) 958-8540